Delivery

Your new rug, on its way

Free delivery, and most orders land on your doorstep in 3–4 working days. Here's everything you need to know, the short version.

Free delivery

On every rug, across the UK and Ireland.

3–4 working days

Unless the product page says otherwise.

Tracked

Tracking is available for most orders and will be emailed to you. Haven't got it? Just ask.

Trusted couriers

Royal Mail, GLS, DPD and IFS.

Your choice of address

Home, work or anywhere else. Just add it at checkout.

Ordering over Christmas?

Our couriers take a well-earned break, so festive orders will arrive between 2nd and 8th January.

Where we deliver

United Kingdom Ireland

Free delivery

France Germany Spain

Delivering outside the UK and Ireland? A delivery charge may apply.

On delivery day

1

Tell us your plans

Add any delivery notes at checkout. Want it sent to work instead? Just pop that address in.

2

It's on its way

Ordered a few things? They may be sent with different couriers, so could arrive separately.

3

Not in? No problem

If you miss us, the courier will either leave your rug somewhere safe at your address or try again the next working day. Any issues? Just get in touch with our customer service team.

4

Unroll and enjoy

Unroll your rug and give it a day or two to settle. Any creases from the journey will soon relax. Using underlay? Try the rug on the floor first, and once you're sure it's a keeper, pop the underlay down. We can't take back opened underlay.

Good to know

Scottish Highlands & islands

Yes, we deliver there too! Couriers charge more for these areas, so a small extra fee applies, but we cover most of it. For extra-long rugs heading to remote postcodes, we'll get in touch after you order so you can pay the extra, change your order or cancel.

XL & XXL rugs to Northern Ireland or Ireland

Big rugs need a little longer. Please allow up to 10 extra days.

Sending to more than one address?

Place a separate order for each UK or Irish address.

Wondering where your rug is?

If it hasn't arrived when expected, or you'd like tracking details, our team's happy to help.

Contact us