Returns

Not quite the one? No problem.

You've got 90 days to send it back, swap it for something else, or trade it in for store credit with a little extra on top. 

Returns Charges

Bought somewhere other than our website?

Email support@kukoon.com and we'll help you arrange your return.


If you have purchased directly from us, please follow the process below.

Choose how you'd like to return

Swap it. Exchange for a different size, colour or design straight through our returns portal. It's the quickest way to find your perfect match.

Store credit plus a bonus. Choose store credit, and we'll add a little extra to spend on your next rug. Your new favourite could end up costing you less.

Refund. Prefer your money back? We'll refund you to your original payment method.

How it works

1. Check it's returnable.
 We can't take back cut-to-measure products or custom-length mats. Underlay must be unopened and unused.

2. Start your return.
 Head to the Kukoon Returns Portal and choose to exchange, get store credit or get a refund. You may get a label straight away. 

If you don't, or you see an error, don't worry. We'll email you within 2 working days with everything you need.

3. Pack it up.
 Roll or fold it pile side in, and seal it in a sturdy bin liner or box. Original packaging not needed.

4. Sit back.
Once your rug's back with us and in resalable condition, we'll process your exchange, credit or refund (minus any charges shown above). You don't pay anything upfront.

Something not right?

Rug arrived faulty, or bought it somewhere other than our website? We're sorry for any hassle. 

Email support@kukoon.com and we'll sort it.

Returning in store

You can bring your rug to our Banbridge or Belfast store with your order number or confirmation email. Stores can refund you, but exchanges are only available through the online portal.

Refund Policy

- Items must be in resalable condition

- Refunds are processed within 15 working days of receiving your item

- We will refund via your original payment method