Returns

For a limited time only, KukoonRugs.com is offering FREE 60 day returns on all orders from this website.

Kukoon Rugs Returns Policy

For a limited time only, KukoonRugs.com is offering FREE 60 day returns on all orders from this website.

If you would like to return all or part of your order, within 60 days, please contact us by phone on 0283 0250 027 (Int: +44 28 302 50027), by email at support@kukoon.com, or via live chat when available. Please have your order number with you when you get in touch.

When you contact us we will confirm your return details with you and give you instructions on how to get your items back to us. We can arrange either a collection or drop off service for your return - whatever is most convenient for you!

Please note: our collections take place Monday to Friday 9am - 5pm and a time slot cannot be chosen. We will email you all of your returns information so you can print everything out, but if you don't have a printer, don't worry - the information can be posted out to you too.

Kukoon Rugs Refund Policy

All returns are checked upon receipt to ensure they have been returned in a satisfactory, re-saleable condition, including original packaging and labelling.

Upon satisfactory inspection of the returned item:

  1. A refund will be issued within 14 days of receipt of the returned item.
  2. The refund will be issued to the credit/debit card used to place the order.

Please note:

  • We cannot refund any charges paid for enhanced delivery services.
  • It is important that any unwanted items, unless faulty or damaged, are returned in a re-saleable condition. This includes original packaging and labelling.
  • Refunds are not provided for any items that have been altered for sale (unless faulty or damaged).

Kukoon Rugs Exchange Policy

We do not offer a service to exchange good purchased online. If you are in receipt of an unwanted item, please contact us by phone on 0283 0250 027 (Int: +44 28 302 50027), by email at support@kukoon.com, or via live chat when available, to arrange a return. Please have your order number with you when you get in touch.