Change or Track Your Order
Where's my rug?
Want to change something, or just see where your order's got to? Here's how. And if you need us, we're only a call or email away.
Give us a call
0283 0250 027
From outside the UK: +44 28 302 50027
Chat with us
Use the chat button on our site to message us on live chat or WhatsApp, whichever suits you.
Drop us an email
Handy tip
Keep your order number to hand when you get in touch. It helps us sort things faster.
Need to change or cancel?
Good news! Get in touch and we can cancel your order and arrange a refund or exchange, or update your delivery details.
No problem. You can still return anything you don't want. Get in touch and we'll walk you through it, or see our returns page.
Please double-check your delivery address before you order. We can't be held liable for any losses if an order is dispatched to an incorrect address given at checkout.
Track your order
Check your account
Log in to My Account and choose View Orders to follow your order from placed to dispatched.
Watch your inbox
Once your rug's on its way, we'll email you any tracking details. No tracking for your delivery? We'll give you the best estimate we can. Just so you know, tracking can take a couple of working days to update after dispatch, so don't worry if it looks quiet at first.
Ordered a few things?
They may be sent with different couriers, so could arrive at different times.
Still wondering?
Give us a shout. Our customer service team are always happy to help.
Something not right?
Running late
If your order's been dispatched but hasn't arrived within the estimated delivery time, get in touch and we'll look into it.
Missing or incomplete
Only part of your order arrived? Orders with more than one item can come in separate deliveries, so the rest may still be on its way. Nothing after 7 days, or still missing something? Just get in touch.
Arrived damaged
We're sorry about that. Please contact us with your order number and we'll help you with what happens next.