For a limited time only we are offering free delivery and free returns on all orders!
For more information on our returns policy, click here to find out more.
Delivery normally takes place within 5 working days unless otherwise stated on the product page.
Some custom length product such as artificial grass may take longer. If your delivery requires a signature and you are not there, the courier will leave it with a neighbour, in a safe place (if you have one) or take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.
Any delivery instructions should be included at the checkout when prompted. You can request delivery to your place of work or any other address, make sure to enter the alternative address in the shipping section during the checkout process.
Tracking details are available for most orders and will be provided where possible. If you require tracking information please contact us. If your order does not arrive in the scheduled time please contact us for further information and guidance.
A delivery charge may be applied to larger rugs (which exceed standard courier lengths) for remote Highland and Island areas. You will be notified of this post order confirmation and given the chance to pay additional charges, change your order or cancel your order.
Orders For More Than One Item
Orders for more than one item may be shipped from different warehouses, and therefore may arrive at different times.
Additional Express Services and Delivery Options
Additional services may be available for a fee. These options will be presented at the checkout if available.
Deliveries to Multiple Addresses
If you would like to have items sent to separate UK or Irish addresses, please complete a separate order for each item/address.
Collect From Store
We have a store located in Newry, Northern Ireland. If it is suitable you can of course collect your item from our store. Please contact us if you would like to arrange this. Our address is 23 Shepherd’s Way, Carnbane Industrial Estate, Newry BT35 6EE.
Due to courier restrictions in some geographical areas, additional charges may apply for larger items. You will be notified of this post-purchase and given the option to pay additional charges, change your order or cancel your order.
Delivery to more remote locations can occasionally take slightly longer than stated, with express services unavailable. We will do our best to keep you up-to-date with tracking information.
All orders are dispatched using our range of trusted couriers such as:
XL or XXL Size Rugs
If you are ordering a rug in a size XL or XXL for delivery to Northern Ireland or The Republic of Ireland, please note that delivery may take up to 10 days longer than stated on this website or in your email confirmation. This is due to current courier restrictions and only affects XL and XXL sizes to those locations.
We also offer free delivery to a large number of International destinations and we operate international websites for our international customers around the world.
Visit store.kukoonrugs.com if you live in the United States, Canada, Australia or New Zealand.
If you live in Europe, but not in the UK or Ireland, head to to eu.kukoonrugs.com for delivery to your European home.
Our customer service team are available to answer any questions you may have regarding products, ordering or delivery. Please note that if you call us, the team is English-speaking. We will do our best to deal with any languages via email, using translation services.
Thank you for shopping with Kukoon Rugs!