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Kukoon Rugs Continues To Deliver Orders Safely To Our Customers 

Dear Customer,

We hope you are doing ok in these uncertain times. 

In light of the recent Covid-19 restrictions, we wanted to let you know about the processes we are following within our working environment to keep our staff safe and ensure we can continue to deliver rugs to our valued customers in a safe and timely manner.

We are a small family business and as such we have been able to act quickly to ensure:

• All office staff who can work from home are doing so.

• We have split the dispatching team into two shifts to ensure everyone can remain the safe recommended distance apart and have split all shared utility areas to allow staff to continue to comfortably and safely use staff facilities.

• We have engaged an expert industrial cleaning company to sanitize the building on a nightly basis.

• Extra handwashing and use of sanitizer in line with government guidelines.

Thanks to our fantastic team we are still dispatching all goods and answering all messages and calls at our usual fast pace.

You may experience some delivery delays from our courier partners but we will keep you informed if we expect this to be the case via our delivery page. 

We will continue to follow government guidelines, review the situation daily and advise you of any changes as they happen.

Should your order face a delay at any point, and you don't feel you can wait for your order, you can cancel or request a refund at any time. 

Thank you for your continued support and please don’t hesitate to contact us if you have enquiries.

The Kukoon Rugs Team

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