Got a question? 

Most answers are a click away: Track your order · Returns · FAQs

Still need us? Here’s the quickest way to reach us.

💬 Live chat – fastest
Instant answers, any time. Ask about orders, delivery, returns or sizing. If it needs a human touch, we’ll pass you to the team, or out of hours, we’ll pick it up by email.
Chat with us.

✉️ Email or message us
support@kukoon.com, or use the form below. We’ll come back to you as soon as we can, usually within 1 working day.

Out of hours? Chat can still help with most things. Anything it can’t answer comes straight to our inbox, and we’ll reply when we’re back.

📞 Prefer to talk?
 Call 02830 250 027. Lines are often super busy, so chat or email is usually quicker.

Team hours: Monday–Friday, 9:30 am–4 pm.

We use AI to help read and prioritise messages sent to our support team, for example, to spot urgent or sensitive enquiries. If you’d like to know more, or would prefer to speak only to a person, just ask us.

Store Details

Belfast Showroom 

60 Boucher Crescent, Belfast BT12 6HU

Opening Hours:

Monday - Saturday 10.00 am - 5.00 pm
Sunday 1 pm - 6 pm

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Kukoon Rugs Banbridge - (relocated from The Quays)

Unit 13, The Boulevard, Banbridge BT32 4LF

Monday - Wednesday 10 am - 6 pm
Thursday - Friday 10 am - 9 pm
Saturday 9 am - 6 pm
Sunday 1 pm - 6 pm

Monday - Saturday 10:00 am - 6:00 pm
Sunday 1:00pm - 6:00pm