Change or Track Your Order

Changing or Cancelling Your Order

If you would like to change or cancel your order, please contact us by phone on 0283 0250 027 (Int: +44 28 302 50027), by email at support@kukoon.com, or via live chat when available. If your order has not been dispatched we will arrange a cancellation and a refund or exchange. 

If your order has already been dispatched or delivered, then you will need to contact us to return any unwanted items.

If you need to change your delivery details, please contact us. If your order has not been dispatched we will ensure your delivery details are changed. If your order has been dispatched and it is to an incorrect delivery address we cannot be held liable for any losses incurred by you through placing the order.

Please have your order number with you when you get in touch.

Tracking Your Order
 

You can keep up to date with the progress of your order from order placement to dispatch by logging on to My Account and selecting View Orders.

Once your order has been dispatched we will email you any available tracking information so as you can track your delivery. If no tracking information is available we will provide as much information as possible on estimated delivery dates. Orders for more than one item may be shipped from different warehouses, and therefore may arrive at different times. 

Please contact us for further information on tracking your order.

Late, Missing, Incomplete or Damaged Orders

If your order has not arrived after 7 days, or has only partly arrived, please check that it has been dispatched by logging on to the My Account page and selecting View Orders to view the status.

If your order has been dispatched but hasn’t arrived within the estimated time period then please contact us by phone on 0283 0250 027 (Int: +44 28 302 50027), by email at support@kukoon.com, or via live chat when available.

If your order arrives damaged then please contact us for further information. Please have your order number with you when you get in touch.